Privacy Policy

1.Information We Collect

We may collect the following categories of information.

Personal information:

• Full name
• Mobile number
• Email address
• Delivery address
• Date of birth (if voluntarily provided)
• Account login information

Order information:

• Products ordered
• Order history
• Payment method
• Transaction details
• Delivery status

Device and technical information:

• IP address
• Browser type
• Operating system
• Device information
• Cookies
• Website usage statistics

2.How We Use Your Information

Your information is used to:

• Process and deliver your orders.
• Verify your identity.
• Provide customer support.
• Confirm your order and collect payment on delivery.
• Improve our products and services.
• Personalize your shopping experience.
• Notify you about your orders.
• Send promotional offers (only where permitted).
• Detect fraud and unauthorized activities.
• Comply with legal and regulatory obligations.

3.Cookies

Ployora uses cookies and similar technologies to:

• Remember your preferences.
• Improve website performance.
• Keep your account secure.
• Analyze website traffic.
• Enhance user experience.

You may disable cookies through your browser settings; however, some website features may not function properly.

4.Payment Security

Ployora accepts Cash on Delivery only. We do not collect or store card numbers, banking credentials, or mobile wallet details at any point.

Because you pay the courier in cash when your order arrives, no payment credentials are ever entered on the Platform. Ployora will never ask you for them.

5.Information Sharing

We do not sell your personal information. Your information may be shared only with:

• Delivery partners (who collect your cash payment on our behalf)
• Technology service providers
• Legal authorities when required by applicable law
• Fraud prevention agencies

Each third party is required to maintain the confidentiality and security of your information.

6.Data Security

We implement appropriate technical and organizational measures to protect your information against:

• Unauthorized access
• Data loss
• Misuse
• Alteration
• Unauthorized disclosure

Although we strive to use commercially acceptable means to protect your information, no method of transmission over the Internet is completely secure.

7.Marketing Communications

With your consent, Ployora may send:

• Promotional campaigns
• Discount offers
• Product launches
• Special events
• Newsletters

You may unsubscribe from marketing communications at any time.

8.Your Rights

You have the right to:

• Access your personal information.
• Request correction of inaccurate information.
• Request deletion of eligible personal information.
• Update your account information.
• Withdraw marketing consent.
• Request information regarding data processing.

9.Data Retention

Ployora retains personal information only for as long as necessary to:

• Complete transactions.
• Provide customer support.
• Maintain business records.
• Comply with legal obligations.
• Resolve disputes.
• Enforce our Terms & Conditions.

10.Children's Privacy

Ployora does not knowingly collect personal information from children under the age of 18 without the consent of a parent or legal guardian.

If such information is identified, appropriate steps will be taken to remove it.

11.Third-Party Services

Our website may contain links to third-party websites or services.

Ployora is not responsible for the privacy practices, security, or content of those third-party platforms.

Users are encouraged to review their respective privacy policies before providing personal information.

12.Changes to this Privacy Policy

Ployora may update this Privacy Policy from time to time.

Any changes become effective immediately upon publication on our website.

Your continued use of our services after such updates constitutes acceptance of the revised Privacy Policy.

13.Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

Ployora Customer Support

Email: info@ployora.com

Customer Support Hours: Saturday – Thursday, 9:00 AM – 9:00 PM (Bangladesh Time)